At Marbertee, every product is made to order specifically for you. Because of the made-to-order nature of our products, we currently do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other non-defective reasons.
Please check the product description and size chart carefully before placing your order.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- Clear photographs of the complete product
- Clear photographs or video showing the issue
- A photograph of the product label or barcode, where available
- Photographs of the original packaging and shipping label
Depending on the issue, we may request additional photographs or an unboxing video before approving the claim.
Once the issue has been verified, we will arrange an eligible replacement or refund at no additional cost to you.
Damaged or Tampered Packages
If the package appears visibly damaged or tampered with at the time of delivery, we strongly recommend refusing the delivery.
If you accept a damaged package and discover damage to the product, contact us as soon as possible and preferably within 48 hours, with photographs and an unboxing video.
Size and Colour Exchanges
We do not currently offer exchanges for:
- Incorrect size ordered by the customer
- Preference for another size
- Preference for another colour
- Change of mind after purchase
Since our products are made to order, a replacement in a different size or colour requires the production of a completely new product.
If you receive the wrong size compared with what you ordered, or the garment measurements materially differ from the stated size specifications, contact us within 7 days with photographs showing the product measurements.
Cancellations
Orders enter production shortly after they are confirmed.
A cancellation can only be considered before the order has entered production. Once printing or production has started, the order cannot normally be cancelled or modified.
If you need to request a cancellation, contact:
as soon as possible after placing your order.
Failed Deliveries and Return to Origin
Please make sure your delivery address and contact details are correct before placing your order.
If an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, refusal of delivery, or similar customer-related reasons, the shipment may be returned to our fulfilment facility.
In such cases, additional shipping charges may apply if you request the order to be shipped again.
Refunds
If your refund request is approved, Marbertee will initiate the refund to your original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service.
Need Help?
For any return, replacement, refund or order-related question, contact:
Please include your order number so we can assist you faster.